Tag Archives: customer service

Bilingual Customer Service Positions – Filled

AVANT is recruiting for Customer Service professionals for a local employer.  These are great positions with flexible schedules and great opportunity for growth.  In the position, the primary responsibility is to assist our customers by providing world class customer service, in English and Spanish, when answering phones or communicating through email.

This is an ENTRY LEVEL position.

Duties:

  • Efficiently and accurately place orders using data entry.
  • Provide accurate information regarding products, orders placed, package tracking, shipping and other assistance to help meet and exceed customers’ needs
  • Sell loyalty clubs as well as weekly specials to meet set sales goals.
  • Assist in other locations throughout the company as needed.

Qualifications:

  • BILINGUAL (fluent) in English and Spanish
  • Must be customer service and sales oriented.
  • Must have outgoing and friendly personality.
  • Must have a pleasant telephone voice and be able to prove correct knowledge/use of spoken and written English and Spanish (meaning usage of correct verb tense, no slang)
  • Be able to accurately type and use Window computer base system.
  • Be able to effectively navigate the internet; ability to use search engines is needed.
  • Knowledge of Soccer/Lacrosse/Rugby would be a plus.
  • Must be able to sit for expended periods of time.
  • Must be able to work afternoon and/or evening hours.
  • There are NO 1st shift positions available
  • Must also be available to work a rotating weekend schedule

Click here to apply on-line and be considered for the position.

Program Associate – Chapel Hill – Filled

AVANT is currently recruiting for a Program Associate for a full-time, temporary-to-hire position in Chapel Hill.

The right candidate for this position:

  • Plans, coordinates, and manages participant and guest logistics (e.g., transportation, hotel accommodations, off-site meals, any meal vouchers, and travel money cards).
  • Prepares and distributes materials, including hotel welcome packets, binders, and name tags/name tents in order to communicate information to constituents.
  • Maintains participant area of the program website.
    Provides necessary information on program speakers, instructors and advisors; teaching/advising sessions; and pay rates to so that faculty contracts may be produced in a timely manner.
  • Distributes program marketing material to potential participants and sponsors, or to other parties at the Program Director’s request.
    Tracks, manages, and distributes incoming participant registration information.
  • Manages program inventory and supplies (e.g., shirts, binders, course materials) as well as their distribution to participants as appropriate.
  • Acts as a liaison with program speakers and instructors by communicating to them logistics and participant information, and collecting from them any course materials for subsequent distribution to participants.
  • Creates itineraries for distinguished visitors at program activities.
  • Acts as on-site staff coordinator during program events, including setting up classrooms, collecting evaluations, and managing any meal vouchers and other duties as required.
  • Addresses special requests from participants, speakers, instructors, and official guests during program.
  • Coordinates the post-program shipment of participant materials, including electronic copies of course materials.
  • Archives electronic and hard-copy program materials, including but not limited to participant binders, electronic copies of materials, any additional participant information, schedules, evaluations, and participant biographies.
  • Sends program binder and any other relevant materials to the sponsoring organization, as required.
  • Aggregates and reviews in-program and post-program evaluations of faculty and content.
  • Processes speaker/faculty invoices by preparing and submitting check requests for reimbursement.
  • Responds effectively to information requests from alumni.
  • Responds to general program inquiries.
  • Provides administrative support to program director as needed.

This is  a fantastic opportunity for a career minded professional to join a great organization.  Click here to apply on-line, and to be considered for this position.

Bank Teller – Filled

AVANT is recruiting for a Part-Time Bank Teller for a Durham based bank.  In this role, you will be handling cash, taking deposits, processing checks and withdrawals, and providing excellent customer service to bank customers.

Previous Teller or banking experience  is required. Experience with Fiserv software preferred.

Must have  a good credit record.

Full and part-time positions available.  The pay ranges from $11.00-$13.00/hour depending on experience.

Click here to apply on line!

Office Manager – Durham, NC – Filled

AVANT is recruiting for an experienced Office Manager for a Durham area client.  The position will report to the company owner and be responsible for coordinating all office functions, including; accounting, development, sales & leasing, and property management.

Duties for this job will include:

1) Bookkeeper using Quickbooks for the various companies operated by the related entities
a. Accounts payable
b. Accounts receivable
c. Management reporting vs budget
d. Invoicing / customer billing & reconciliation
e. Bank reconciliations
f. Mortgage tracking
g. Taxes prep for 3rd party accountant
2) Property Management for small office & retail projects across the Triangle.
a. Single point of contact for Owners/ Tenants
b. Budgeting
c. Vendor interface
d. Insurance (vendor, property and owners)
3) Organization of company records (plats, plans, inventory, site plans, rezoning, project files, etc)
4) Maintain company website and related 3rd party subscriptions (Co-Star, Tacquire, Triangle CPE, etc)
5) Market Research
a. Comparable tracking
b. Sales & lease trending
c. Siteplan / bldg permits / construction activity
d. Prospect / mailers
6) Graphics/Designer for flyer, brochures and general marketing
7) Event planning and advertising

Education/Experience/Skills
1) Prefer college graduate
2) 3 to 5 years of experience in Real Estate related field (brokerage, construction, finance, property management, etc)
3) Quickbooks profiency
4) Microsoft – Excel, Word, Powerpoint, Internet (explorer or google chrome, etc)
5) Graphics of any type (windows or mac)
6) Attention to detail / organizational aptitude
7) Good interpersonal skills. Will often be the voice of the company
8) Independent worker with little supervision needed

This is a temp-to-hire position starting as early as June 30, 2014. Salary for this position ranges from $15-$20/hour depending on experience. To learn more or to be considered for the position, click to

Bank Teller – Filled

AVANT is recruiting for a Part-Time Bank Teller for a Durham based bank.  In this role, you will be handling cash, taking deposits, processing checks and withdrawals, and providing excellent customer service to bank customers.

Previous Teller or cash handling experience is required.

Must have a good credit record.

The position will average 20-25 hours per week.  The pay ranges from $11.00-$13.00/hour depending on experience.

Click here to apply on line!

Bank Teller – Filled

AVANT is recruiting for a Part-Time Bank Teller for a Durham based bank.  In this role, you will be handling cash, taking deposits, processing checks and withdrawals, and providing excellent customer service to bank customers.  Previous Teller or cash handling experience is required. Must have a good credit record. The position will average 20-25 hours per week.  The pay ranges from $11.00-$13.00/hour depending on experience.

Click here to apply on line!

Customer Service Representative – Wake Forest

AVANT is recruiting for an experienced Customer Service Representative to work with a growing company in Wake Forest, NC.  The position is responsible for servicing and retaining new and existing benefits insurance accounts and referring potential business to other departments and affiliates. The selected candidate will support producer(s) in managing renewals and new sales by preparing quotes and proposals, and serve as the primary point of contact for all client inquiries.
Essential Functions:

  • Respond to customer and insurance company inquiries in a timely manner via telephone and email and record communications using Applied software.
  • Use encrypted software to send email containing sensitive or protected information.
  • Quote and re-market benefits insurance policies using internet based systems.
  • Prepare accurate, organized quotes and proposals for renewals and prospective business.
  • Maintain vendor/carrier relationships and stay current with their benefits plans.
  • Ensure the proper placement of requested coverage and document all transactions using Applied software.
  • Ensure that insurance coverage is underwritten to at least agency minimum standards and consistent with the standard operating procedures for all new policies.
  • Correspond with clients and insurance carriers to obtain information and/or inform them of account status or changes.
  • Analyze information from clients, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
  • Accurately process and record new insurance policies and changes according to agency procedures.
  • Accurately modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
  • Organize and maintain detailed records for each client using Applied software.
  • Review and verify data, such demographics, coverage, and premiums on insurance applications and policies.
  • Additional Responsibilities:
  • Answer office telephones, greet visitors, and perform various administrative duties including mailing, faxing, copying, etc.
  • Other duties and special projects as assigned.

 

Sales/Marketing:

  • Refer potential business to other departments and affiliates.
  • Round out accounts and cross sell in order to offer greatest level of protection to each client.
  • Solicit referrals from preferred clients.
  • Utilize company marketing campaigns.

 

Click here to apply on-line for this position.

 

Technical Leader – Crop Protection – Filled

AVANT Group, LLC is working with a North American Company in seeking a talented person to join their North American Crop Protection team based in Charlotte, North Carolina.

This company offers a broad range of adjuvants, surfactants, emulsifiers, dispersants, and solvents that improve the performance of herbicides, fungicides, and insecticides and also have applicability for fertilizer, seed, soil conditioning, turf & ornamental and related end uses.
 
Technical Leader responsibilities include:

  • Provide technical guidance as well as marketable formulation and application solutions contributing to sales growth at existing and new customers.
  • Develop and champion to completion technical projects identified as having high potential for commercial success.  
  • Design, supervise, and conduct laboratory projects, presenting results to internal and external audiences.
  • Understand and anticipate customer needs and market trends to identify new business opportunities. 
  • Foster and maintain relationships with external customers and the market through customer visits with sales and business management personnel. This includes participation in trade organizations and conferences.
  • Develop and support value propositions for product offerings.
  • Participate in strategy development.
  • Serve as the key technical liaison for business management, sales, and other technical staff in support of NA Crop Protection market strategies and needs.
  • Coordinate efforts with Our company’s Global Crop Technical Competency Center in Germany.
  • Mentor technical colleagues.

This company offers a competitive salary and bonus structure. Relocation assistance is available. Also available: tuition reimbursement, matching donation program, retirement package options, as well as full insurance package.

Position Requirements: 

  • 5 – 7+ years experience required
  • A team oriented, highly motivated self-starter with minimum 5-8 years formulation experience in the crop protection and tank mix markets.
  • Demonstrated knowledge of the industry and key technologies.  Basic understanding of surfactants and related chemistries.
  • Bachelor’s or advanced degree in Chemistry, Plant Physiology, or related discipline.
  • Excellent oral and written communication skills.  Includes report preparation and presentation skills.
  • Ability to use strong listening, analytical, and problem solving skills to identify, develop, and explain solutions to customer needs.
  • Leadership and people management skills.
  • Proficiency in MS Office programs.  SAP experience a plus.
  • Travel requirements are expected to be in the range of 15 – 35%; majority

Competitive salary and bonus are dependent on experience.

Click HERE to apply.

Operations Manager – Filled

AVANT is recruiting for an experienced Operations Manager for a locally owned commercial cleaning company. The position entails a high degree of customer service and service industry experience with a sense of urgency and integrity.  You will manage the daily operations:  inspections, follow-ups, reporting, troubleshooting and resolutions of customer concerns.  You will need to be well presented, professional, trustworthy and punctual, as well as have good attention to detail and a logical approach to problem solving.  Additional characteristic of the ideal candidate include:

  • Fluency in written and oral communication in both English and Spanish.
  • Ability to provide outstanding customer service.
  • Ability to train/develop employees according to a system, build relationships, and utilize skills of the employees most appropriately.
  • Must be able to handle a variety of tasks and prioritize daily.
  • Equally be driven by selling additional services and sub-franchises.
  • Flexible to work some nights and weekends in the Raleigh, Durham, Chapel Hill area.
  • Comfortable with base salary plus commission/bonus pay

The total compensation range for this position is $30k to $40k depending on experience, with significant room for increase over the next few years.

Click here to apply on-line and submit a confidential resume.

Customer Service Representative – Filled

International company looking for immediate full time hire to join their team serving the business community with high end customized printing, labeling, and stamped products.

Job Duties include but not limited to:

  • Ongoing communication with individual customers regarding purchase order specifications, updates, and customer satisfaction during and after order is complete
  • Work closely with Sales Team to relay any changes in purchase orders and ensure customer requests are performed with highest level of professionalism
  • Set up customer in software system accurately, including all quotations, estimations, inquiries, billing information, credit applications, sample drawings, and any artwork
  • Track all orders to estimate time of completion, expediting when possible, and monitoring revisions
  • Maintain all customer files, current and past orders while following up on any unbooked quotations
  • Calmly and professionally handle customer concerns and complaints

Job qualifications include:

  • Solid Computer skills
  • Excellent Communication Skills
  • Minimum 40 WPM
  • Attention to detail with high accuracy
  • High School Diploma
  • Professional and friendly
  • Minimum two years experience in Customer Service or equivalent

Pay is dependent on individual experience with excellent benefits upon hire

Resume and referrals required

Click here to apply online

Inside Sales Manager (Raleigh) – Filled

AVANT is recruiting for an Inside Sales Manager for a growing client in Raleigh.  The chosen candidate will manage all activities related to the daily operations and development of the sales department, targeting State and Local Government Sales. This is accomplished through providing leadership, motivation, and direction to the sales force.

Main Tasks & Responsibilities
*Manage and oversee the company’s sales direction and functions, including development of sale techniques, approaches and measurement standards
*Manage, support and cultivate the development and growth of the sales force
*Maximize account penetration via in-depth selling
*Conduct regularly scheduled reviews with the company’s sales force to discuss in-depth account reports and new opportunities
*Act as the point-person for all departments when sales related issues arise.
*Develop and implement sales promotions and campaigns for new and existing products and customers.
*Lead weekly sales meetings
*Contributes to building a positive team spirit that inspires and motivates employees to perform at a high level.
*Make recommendations to the company for better results, which should include better methods, systems and procedures

Education and Experience
*BS or BA degree in business or related field required
*Five years of professional sales leadership experience required
*Must have strong time management, analytical, problem solving, prioritization, and organizational skills
*Excellent written and verbal communication skills
*Candidate must be able to work in a fast-paced, high-pressured, evolving environment
*Excellent leadership, management, administrative and supervisory skills

Benefits for the position include; paid Health, Dental and Vision insurance plans,  401-k program with a 50% match up to 6%, and paid Holiday/Sick/Vacation days.

To learn more about this position, click here to apply on-line and submit a confidential resume.

Warehouse Service Associate – Filled

AVANT is recruiting for a Warehouse Service Associate in a hardware distribution center.  This is a temp-to-hire position in the Apex/Holly Springs area.  The position will be responsible for; pulling orders and preparing them to be shipped, stocking the warehouse with incoming materials, entering items into the inventory control system, operating a forklift and pallet jack, and maintaining accurate and detailed records.  In addition, the candidate will be responsible for delivering items to clients throughout the area, and interacting with personnel on client sites.  The position schedule is Monday through Friday, 8am to 5pm.  The pay for the position will range from $10.00-$12.00 per hour, depending on experience.  You must have a clean driving record, good communication skills, and ability to work with computers.

Click here to apply online!

Warehouse Service Associate – Filled

AVANT is recruiting for a Warehouse Service Associate in a hardware distribution center.  This is a temp-to-hire position in the Apex/Holly Springs area.  The position will be responsible for; pulling orders and preparing them to be shipped, stocking the warehouse with incoming materials, entering items into the inventory control system, operating a forklift and pallet jack, and maintaining accurate and detailed records.  In addition, the candidate will be responsible for delivering items to clients throughout the area, and interacting with personnel on client sites.  The position schedule is Monday through Friday, 8am to 5pm.  The pay for the position will range from $10.00-$12.00 per hour, depending on experience.  You must have a clean driving record, good communication skills, and ability to work with computers.

Click here to apply online!

Warehouse Customer Support Person – Filled

AVANT is recruiting for a Warehouse person with a customer service mindset, who will serve clients, remain flexible in their daily job tasks and be excited about working with our client company.  Our client values service minded professionals who are highly detail oriented, want to do good in the community, and are loyal and trustworthy.  Computer proficiency is a must, as the selected person will need to learn the software system and use it to receive products into the system, where accuracy is of upmost importance (followed by a sense of urgency).  They chosen person will be responsible for picking orders, packing items for shipping, tracking shipped items, and working with customers to solve any problems.  The position is a 1st shift, temp-to-hire opportunity.  Pay for the position starts at $10.00/hour, based on experience.

Click here to apply on-line!

Accounting Professional – Filled

A locally owned and operated business accountant is seeking an experienced individual to join his team. Immediately start in this part time position, working approximately 20-30 hours per week, 9am-3pm, Monday-Friday. The hourly wage starts $15.00 and depends upon experience. There is some flexibility in the schedule. We are looking for a self motivated, friendly, professional individual with an excellent eye for detail.

****Qualifications MUST include****
Strong knowledge of General Ledger accounting.
Minimum of 3 years experience processing corporate payroll.
Minimum of 2 years experience with SAP/PeachTree/Quick Books accounting software, or equivalent.
Bachelor Degree in Accounting or related field is a plus, but is not necessary.

Click here to submit a confidential resume.

Carpentry Assistant – Filled

AVANT is recruiting for a Carpentry Assistant to work with a local construction company specializing in upfits, remodels and additions doing various tasks including; hanging drywall, basic framing, window and door replacement, painting, caulking and assorted finish work.  Must have good communication skills and customer service ability.  Pay will be between $15.00 and $18.00 per hour depending on experience and quality of work.

Click here to apply on-line!

PC Service Technician – Filled

AVANT is recruiting for a Computer Technician to provide in-person and telephone computer support to clients throughout the triangle.  The candidate must be able to identify issues and determine a course of action to repair existing problems and prevent future issues from arising.  Candidates will primarily be supporting Windows PC’s, Microsoft software programs, and various other software packages and operating systems.  Familiarity with hardware and networking is a definite plus. You must have a clean criminal background, be well spoken and customer service oriented.  This position is currently scheduled for 25-30 hours per week and will move to fulltime as needs demand.  Pay for the position will be based on experience and will range from $25.00 to $40.00 per hour.

Click here to apply on-line and submit a confidential resume.

Inventory Specialist – Filled

AVANT is recruiting for a fulltime Inventory Specialist to work with an electronics dealer in Durham, NC.  You will be responsible for recording all incoming and outgoing inventory, pulling items and preparing them for shipping, performing simple upgrades on the equipment, and tracking all activities using Quickbooks software.  You will interact with customers in person and over the phone/internet and must have excellent communication skills.  Starting pay for the position is $14.00/hour!

Click here to apply online and submit a confidential resume.

Warehouse Service Associate – Filled

AVANT is recruiting for a Warehouse Service Associate in a hardware distribution center.  This is a temp-to-hire position in the Apex/Holly Springs area.  The position will be responsible for; pulling orders and preparing them to be shipped, stocking the warehouse with incoming materials, entering items into the inventory control system, operating a forklift and pallet jack, and maintaining accurate and detailed records.  In addition, the candidate will be responsible for delivering items to clients throughout the area, and interacting with personnel on client sites.  The position schedule is Monday through Friday, 8am to 5pm.  The pay for the position will range from $10.00-$12.00 per hour, depending on experience.  You must have a clean driving record, good communication skills, and ability to work with computers.

Click here to apply online!